Sure, we have a dedicated service department staffed with experienced technicians trained by and well organized.
Our service team is equipped to handle routine maintenance, repairs, and any other service needs to keep your equipment operating at peak performance.
Our aftersales representatives are committed to ensuring your satisfaction with both equipment purchases and services.
After your purchase or service appointment, an aftersales representative will follow up with you to ensure everything meets your expectations.
If you have any feedback, concerns, or additional questions, this is an opportunity to address them.
Yes, we provide convenient delivery services for ordered parts. Our dealership offers timely and efficient delivery options to ensure you receive the necessary parts as quickly as possible. Whether you require parts delivered to your job site or business location, our logistics team will work to accommodate your needs. Contact our parts department to arrange the delivery details, including shipping options, estimated delivery times, and any associated costs.
TM&R, or Total Maintenance and Repair, is a comprehensive service offering that covers all aspects of maintenance and repair for your Caterpillar equipment. This solution goes beyond routine maintenance (CVA) by encompassing preventive maintenance, diagnostics, repairs, and even component replacements when necessary. The goal of TM&R is to optimize equipment performance, minimize unexpected downtime, and maximize the lifespan of your machines. This service package often includes scheduled maintenance, expert inspections, predictive analysis, on-site repairs, and access to genuine Caterpillar parts.
An Extended Warranty is a service contract that extends the standard warranty coverage for your Caterpillar equipment beyond the original warranty period. It provides an additional layer of protection against unexpected repair costs, offering peace of mind for an extended duration. With an Extended Warranty, you can continue to enjoy the benefits of genuine Caterpillar parts and authorized service, ensuring that your equipment is maintained to the manufacturer's standards. Extended Warranties are customizable, allowing you to choose the duration and coverage that best suits your needs.
We offer a wide range of Caterpillar equipment, including bulldozers, excavators, wheel loaders, motor graders, and much more.
Our inventory covers both new and used machinery to meet various customer needs.
Yes, we provide financing solutions to make it easier for our customers to acquire Caterpillar equipment.
Our finance team can work with you to explore suitable financing options tailored to your requirements.
We maintain a comprehensive inventory of genuine Caterpillar parts.
You can place orders through our parts department, either in person, by phone, or online via parts.cat.com We strive to provide quick and reliable access to the parts you need.
We provide training programs for equipment operators.
Whether you are a new equipment owner or looking to enhance your skills, our training sessions cover safety, operation, and maintenance to ensure you get the most out of your Caterpillar equipment.
Caterpillar offers various warranty options, and our sales team can provide detailed information on the warranty coverage for specific machines. We'll guide you through the available options to help you choose the best warranty plan for your needs.
You can reach our customer support team by phone during business hours. Additionally, you can submit inquiries through our website, and we'll get back to you promptly.
We are committed to providing excellent customer service.
A Parts Planned Order is a strategic approach to managing and procuring spare parts for your Caterpillar equipment maintenance plan and repairs.
It involves anticipating the need for specific parts based on scheduled maintenance tasks or upcoming service intervals.
By creating Parts Planned Orders, you can ensure that the necessary components are on hand when needed, minimizing equipment downtime and streamlining the maintenance process.
This proactive approach allows for efficient inventory management, timely part availability, and cost-effective maintenance and repair operations.
You can request a quote by contacting our sales team directly through our website, phone, or by visiting our dealership.
We'll be happy to provide you with competitive pricing and assist with any additional information you may need.
Our dealership is open Sunday through Thursday from 8:00 AM to 5:00 PM.
We are closed on Fridays & Saturdays.
Our team is available during these hours to assist you with sales, service, parts, and any other inquiries you may have.
If you need to reach us outside of these hours, you can leave a message, and we will get back to you promptly on the next business day.
A Customer Value Agreement (CVA) is a tailored service agreement designed to enhance the value of your equipment ownership. With a CVA, you get a comprehensive package of maintenance, support, and technology solutions customized to your specific needs. The benefits include scheduled maintenance, genuine Caterpillar parts, equipment inspections, fluid analysis, and telematics services. CVAs are structured to optimize your equipment's performance, reduce downtime, and provide cost predictability. To explore the advantages of a CVA for your fleet, please contact our sales team, who can provide more details and help you choose the right plan for your business.
PCC parts.cat.com is Caterpillar's online parts ordering platform, providing a convenient and efficient way to order genuine Caterpillar parts.
This user-friendly website allows you to access a vast catalog of parts, check availability, and place orders at any time, from anywhere with internet access.
Benefits of using PCC Parts.CAT.Com include streamlined ordering processes, real-time part availability information, and the ability to track your order status
In the event of equipment breakdowns or emergencies, please contact our emergency response hotline immediately at 079.145.2206.
Our dedicated team is available 24/7 to assist you. If it's a safety-related emergency, prioritize your well-being and that of others. Provide our team with detailed information about the situation, and we will promptly dispatch our service team to your location.